Glam Crate Refund & Return Policy
Last Updated: October 13, 2026
Thank you for shopping with Glam Crate! ♡
At Glam Crate, we love bringing you fun finds, cute accessories, beauty essentials, and exciting Lucky Scoop surprises. We want every order to feel special, and we work hard to prepare and ship your purchases with care.
Because our collections may include surprise items, accessories, and personal-use products, we have established the following Refund & Return Policy to help set clear expectations before you order.
Please review this policy carefully before completing your purchase.
1. Order Cancellations & Refund Eligibility
Orders That Have Not Been Processed
If you would like to cancel your order, please contact us as soon as possible at support@glamcrate.com.
Cancellation requests may be approved if your order has not entered processing, packaging, or fulfillment. Once preparation has begun, we may no longer be able to cancel the order.
Submitting a cancellation request does not automatically guarantee approval. We will confirm whether your order can be canceled.
If an eligible cancellation is approved, the refund will be issued to your original payment method.
Orders That Have Been Processed or Shipped
Once an order has been processed, packaged, or shipped, it generally cannot be canceled simply because you have changed your mind or no longer want the items.
This policy applies to purchases such as:
Lucky Scoop and surprise bundles
Jewelry and accessories
Hair accessories
Beauty tools and personal-use products
Stationery and phone accessories
Seasonal, limited-edition, and themed collections
Items purchased during live shopping or Lucky Scoop events
However, this restriction does not apply where a refund, return, replacement, or other remedy is required by applicable law, or where Glam Crate approves a resolution under this policy.
2. Lucky Scoop & Surprise Purchases
Lucky Scoop is designed to make shopping fun through a surprise selection of products.
Unless a product listing specifically guarantees an item, color, style, or quantity, the exact combination of items in a Lucky Scoop may vary.
Because surprise selections are part of the Lucky Scoop experience, we cannot guarantee individual preferences or specific items that were not expressly promised in the product description.
The following are generally not valid reasons for a refund when an order matches its description:
Not receiving an item that was not guaranteed
Disliking a surprise item or its color
Preferring a different style or product
Expecting a different combination of items
Changing your mind after the order has entered fulfillment
Please read the product description carefully before purchasing. Any specific items, quantities, or features expressly promised in the listing will be honored in accordance with applicable law.
3. Personal-Use & Beauty Products
For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened, used, or unsealed, where permitted by law.
These may include applicable beauty tools, cosmetic items, and other products intended for personal use.
If an item arrives damaged, defective, incorrect, or otherwise does not meet the requirements of your purchase, please contact us. Hygiene restrictions do not eliminate any rights or remedies available to you under applicable law.
4. Incorrect Shipping Information
Customers are responsible for reviewing their shipping information carefully before placing an order.
Please confirm that your address includes the correct street number, apartment or unit number, city, state, and ZIP code.
If you notice an error, contact us immediately at support@glamcrate.com. We will try to update the address if your order has not yet been processed or shipped, but changes cannot be guaranteed after fulfillment begins.
Glam Crate is not automatically responsible for delivery problems caused by incorrect or incomplete information provided at checkout. However, we will make reasonable efforts to help resolve shipping issues, and any applicable legal rights remain unaffected.
5. Damaged, Defective, Missing, or Incorrect Items
We want your Glam Crate order to arrive in good condition. If an item arrives damaged, defective, incorrect, or missing from your order, please contact us within 48 hours of delivery, where possible, so we can investigate promptly.
Please include the following information:
Your name and order number
The email address used at checkout
A brief explanation of the issue
A photo of the entire order and its contents
Clear photos of any damaged, defective, or incorrect item
Photos of the original packaging and shipping label, if available
Please keep the affected item and its packaging until we have reviewed your request.
Possible Resolutions
Depending on the circumstances, product availability, and applicable law, we may offer:
A replacement item
A replacement shipment
Store credit
A partial or full refund, where appropriate
We will review each report individually and explain the available resolution.
A report made after 48 hours may still be reviewed, particularly where the circumstances or applicable law warrant it. The reporting window is intended to help us investigate quickly and is not intended to remove rights that cannot legally be restricted.
6. Lost, Delayed, or Stolen Packages
Delayed Shipments
Delivery dates provided by shipping carriers are estimates unless expressly guaranteed. Delays can occur because of weather, holidays, carrier operations, or other circumstances.
If your tracking information has not updated or your package appears delayed, please contact us so we can help determine the next steps.
Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please:
Check your mailbox, porch, garage, parcel locker, and other delivery locations.
Ask household members or neighbors whether they accepted the package.
Review any delivery photograph or instructions provided by the carrier.
Contact the shipping carrier to ask about the delivery scan.
Allow an additional 24–72 hours if the carrier may have scanned the package early.
If the package remains missing, contact Glam Crate with your order number and tracking information. We will review the circumstances and assist where reasonably possible.
A delivery scan may be considered when reviewing a claim, but it does not automatically eliminate any rights or remedies available under applicable law.
Stolen Packages
If you believe your package has been stolen, please contact the carrier and, where appropriate, report the incident to the relevant authorities. You should also contact Glam Crate so we can review the situation.
Refunds or replacements will be assessed according to the circumstances, applicable law, and any relevant shipping or payment protections.
7. Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Once processed by Glam Crate, refunds typically take 3–10 business days to appear in your account. Actual processing times depend on your bank, card issuer, or payment provider.
Glam Crate cannot control the time required by financial institutions to post an approved refund.
If your refund has not appeared after the expected processing period, please check with your payment provider and contact us if further assistance is needed.
8. Return Shipping
If Glam Crate approves a return, we will provide instructions for returning the item, including any applicable shipping requirements.
Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the order, our instructions, and applicable law.
Please do not send items back without contacting us first, as an unauthorized return may delay processing.
Items should be returned in the condition communicated in the approved return instructions, except where a defect or other circumstance makes that impossible.
9. Chargebacks & Payment Disputes
If you have a concern about an order, we encourage you to contact us first so we have an opportunity to review the issue and work toward a resolution.
If a payment dispute is initiated, we may provide relevant records to the payment provider or financial institution, such as:
Order confirmation and order details
Payment and transaction records
Shipping and tracking information
Relevant customer communications
Photographs or other supporting evidence
The applicable policies in effect at the time of purchase
We take payment fraud seriously and may restrict future purchases where there is credible evidence of fraudulent or abusive activity, subject to applicable law.
Customers retain the right to dispute unauthorized charges and exercise any legitimate rights available through their payment provider. Contacting Glam Crate first is encouraged but is not a condition of exercising those rights.
10. Policy Exceptions & Consumer Rights
This policy is intended to establish consistent guidelines for order cancellations, returns, and refunds.
Nothing in this policy is intended to exclude, restrict, or waive any rights that cannot legally be excluded, restricted, or waived under applicable consumer protection laws.
If a product is defective, an order is materially different from its description, or another legally protected circumstance applies, Glam Crate will handle the matter in accordance with applicable law.
11. Contact Glam Crate
Need help with a refund, cancellation, damaged item, or delivery issue? We're here to help!
Email: support@glamcrate.com
Website: https://glamcrate.com
When contacting us, please include your order number and a clear description of your concern so we can assist you more efficiently.
We aim to respond to customer inquiries within 24–48 business hours, although response times may vary during busy periods.
Thank you for choosing Glam Crate and supporting our little corner of cute finds and fun surprises. We truly appreciate your order! ♡
With love,
The Glam Crate Team ♡