Glam Crate Shipping Policy
Last Updated: October 13, 2026
Welcome to Glam Crate! ♡
We're so excited for you to receive your goodies! At Glam Crate, we carefully prepare your orders so you can enjoy your favorite accessories, beauty finds, stationery, and Lucky Scoop surprises.
Please review our Shipping Policy for information about order processing, shipping methods, delivery estimates, and what to do if something goes wrong with your delivery.
1. Order Processing Time
Every Glam Crate order needs a little time to be prepared before it ships.
Our standard order processing time is approximately 1-3 business days after your order is placed and payment is confirmed.
Processing time covers order review, picking and packing your items, and preparing your package for shipment. Business days generally exclude weekends and public holidays.
During busy periods, product launches, promotions, holidays, or special Lucky Scoop events, processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to keep affected customers informed.
Please note that order processing time is separate from shipping and delivery time.
2. Shipping Destinations
Available destinations and shipping options will be displayed during checkout based on the shipping address you provide.
If your country or region is not available at checkout, we may not currently offer shipping to that destination.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
3. Shipping Rates and Fees
Shipping fees are calculated and displayed during checkout before you complete your purchase.
The amount may vary depending on your delivery destination, package weight, selected shipping method, and any applicable promotions.
If Glam Crate offers free shipping or a shipping promotion, the eligibility requirements will be stated in the applicable offer.
Any applicable taxes, customs duties, import fees, or other charges will be handled in accordance with the requirements of the destination and the information presented during checkout, where applicable.
4. Estimated Delivery Times
Once your order has been shipped, delivery time depends on the destination, shipping service, and carrier operations.
Estimated delivery times will be provided at checkout or through the applicable shipping information when available.
Please remember that estimated delivery times are not guaranteed unless expressly stated otherwise. Delays may occur due to weather, holidays, carrier backlogs, incorrect addresses, customs processing, or other circumstances beyond our reasonable control.
If your order has not arrived within the expected delivery window, please contact us so we can help review the shipment.
5. Tracking Information
When tracking is available for your shipping method, tracking information will be provided after your order has shipped.
Please allow time for the carrier to scan and update the tracking information. Tracking details may not appear immediately after you receive your shipping confirmation.
You can use the tracking link or number provided in your shipping notification to follow your package's progress.
If you have not received tracking information after your order has shipped, please contact us at support@glamcrate.com.
6. Lucky Scoop and Special Orders
Lucky Scoop orders are prepared with the same care as our regular Glam Crate purchases.
Depending on the product listing, your Lucky Scoop may contain a surprise assortment of accessories, beauty tools, stationery, or other items.
Processing times for Lucky Scoop orders may vary during live events, promotional periods, high-volume launches, or other busy shopping periods. Any special processing or shipping information provided on the relevant product page will apply to that purchase.
If your order contains multiple products, we may fulfill it according to our available inventory and fulfillment arrangements. If separate shipments are necessary, we will communicate relevant shipping information when reasonably possible.
7. Incorrect or Incomplete Addresses
Please double-check your shipping address before completing checkout, including your street address, apartment or unit number, city, state, ZIP code, and contact details where requested.
If you notice an error after placing your order, contact us immediately at support@glamcrate.com.
We will try to correct the address if your order has not yet entered fulfillment or been handed to the carrier. However, address changes cannot be guaranteed once processing or shipment has begun.
Additional shipping charges may apply if a carrier returns a package or a new shipment is required because of incorrect information supplied at checkout, where permitted by law.
8. Delayed, Lost, or Missing Packages
If your package appears delayed, please check the tracking information first. Carrier tracking may take time to update, and some packages may arrive later than initially estimated.
If your package appears lost or has not arrived within the expected delivery window, contact us with your order number and tracking details. We will make reasonable efforts to investigate and assist with the carrier where possible.
If your tracking status says “Delivered” but you cannot find your package, we recommend checking:
Your mailbox, porch, garage, or parcel locker
Other household members or neighbors
Any delivery photograph or instructions provided by the carrier
Your local carrier or post office
Some carriers may scan a package before it physically arrives, so allowing an additional 24–72 hours may help in certain situations.
Please contact us if your package remains missing. We will review the circumstances and explain the available next steps.
A carrier's delivery confirmation does not automatically eliminate any rights or remedies available to you under applicable law.
9. Damaged or Incorrect Shipments
We take care when preparing Glam Crate orders, but shipping problems can occasionally happen.
If your order arrives damaged, contains an incorrect item, or is missing an item that was promised in your purchase, please contact us within 48 hours of delivery, where possible.
To help us review the issue, please provide:
Your name and order number
A description of the problem
A photo of the entire package and its contents
Clear photos of any damaged or incorrect items
Photos of the shipping packaging and label, if available
Please keep the packaging and affected items until we have reviewed your request.
Depending on the circumstances and applicable law, we may offer a replacement, reshipment, store credit, or refund where appropriate. The 48-hour reporting guideline is intended to help us investigate promptly and does not remove any legal rights you may have.
10. Returned-to-Sender Packages
A package may be returned to us because of an incorrect address, an unsuccessful delivery, or another carrier-related issue.
If your package is returned to Glam Crate, please contact us so we can review the reason for the return and determine the available options.
Depending on the circumstances, reshipping may require additional postage. Any charges and arrangements will be communicated before a new shipment is sent.
Refund eligibility will be determined according to our Refund & Return Policy and applicable law.
11. International Orders, Customs, and Import Fees
If international shipping is offered, orders sent outside the shipping origin country may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the customer's responsibility where permitted by law.
Customs processing can also affect delivery estimates. Glam Crate cannot guarantee the timing of customs clearance or the decisions of customs authorities.
Customers are responsible for checking applicable import requirements before placing an international order.
12. Shipping Changes and Unforeseen Delays
Shipping services, rates, and delivery estimates may change as carrier services and business operations change.
If a major disruption affects your order, we will make reasonable efforts to provide updates and explain the available options.
Nothing in this policy excludes responsibilities that Glam Crate has under applicable consumer protection or shipping laws.
13. Contact Us
Need help with your Glam Crate shipment? We're happy to help!
Email: support@glamcrate.com
Website: https://glamcrate.com
Please include your order number and a brief description of your concern so we can assist you more efficiently.
We aim to respond to customer inquiries within 24–48 business hours, although response times may vary during busy periods.
Thank you for shopping with Glam Crate! We appreciate your support and hope your package brings a little extra joy to your day. ♡
With love,
The Glam Crate Team